• const_void@lemmy.ml
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    11 months ago

    Stop using DoorDash and other delivery services. They’re a huge scam and you end up paying double for cold food that someone might have tampered with.

    • phillaholic@lemm.ee
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      11 months ago

      This. They are predatory to their drivers, their customers, and the restaurants they almost blackmail into using them. Awful awful company.

    • Ready! Player 31@lemmy.world
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      11 months ago

      The trouble is in England if you don’t use deliveroo or whatever, the only food you can get on takeaway (delivered or collection) is kebabs or pizza. The main restaurants tend not to bother with their own takeaway.

      • MisterFrog@lemmy.world
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        11 months ago

        Realistically, how far are you from the shops? And would it 1. Take any longer for you to just walk there to pick it up? 2. Do you often NEED to save the extra time it takes to get there and back?

        If the answers to both are mostly no, then just don’t use delivery and call ahead and get pickup instead. Going for a walk is great!

        I used to live 25-30 minute round trip from the shops, still never ordered delivery because it’s not any faster (usually slower), not sure why people are willing to pay extra for it, and screw over the restaurants in the process.

        Would actually like to know other’s point of view on this.

    • soggy_kitty@sopuli.xyz
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      11 months ago

      Where I live it’s about £2 more on a order of any cost. That’s not even close to being double, especially with a minimum spend of £10

      • surewhynotlem@lemmy.world
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        11 months ago

        You should check the price of the food on the DD menu isn’t also higher than the price on the regular menu. It may be a 2$ fee, but I’ve also seen higher per item prices.

        • Chocrates@lemmy.world
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          11 months ago

          Yeah, Uber eats is about 20% more expensive per item on the menu, though I am sure it varies.

          • meowMix2525@lemm.ee
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            11 months ago

            The restaurant probably sets that price. Not only do delivery services ask for fees and tips from you, the customer, they will also take 20% of the restaurant’s earnings for using their delivery services. Hence why some restaurants still choose to be on the app for visibility but have higher prices and/or separate delivery and pickup services that they set at normal prices and prefer the customer use instead.

            Learned this when I was working for a delivery start up that operated locally and didn’t charge such a fee.

      • bramblepatchmystery@slrpnk.net
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        11 months ago

        Indian take out for my wife costs about $44.

        The same items ordered on the delivery apps comes out to about $56 and then after fees and tips is roughly $80.

        I wish these companies were only $2 more expensive than just going to the restaurant.

      • Ech@lemm.ee
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        11 months ago

        Turns out some places are different. Weird, right?

      • june@lemmy.world
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        11 months ago

        My experience using DoorDash and Uber eats is in the 2x range for costs. When I switch to pick up or order directly, it’s always about half the cost.

        • soggy_kitty@sopuli.xyz
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          11 months ago

          This clearly differs wildly between countries. It’s just not this was at all on europe

      • Carighan Maconar@lemmy.world
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        11 months ago

        Yeah there’s comments are from the US it seems where there lack of regulations have resulted in an… advanced pricing structure. To put it mildly.

        • soggy_kitty@sopuli.xyz
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          11 months ago

          I’m just glad I don’t have to live in that country, judging by the quantity of downvotes theyre very upset about this discrepancy

        • soggy_kitty@sopuli.xyz
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          11 months ago

          Considering I used GBP and door dash is not used in the country which has GBP as it’s primarily currency. You can live safe that I’m not a current door dash employee looking to retain angry American customers

  • ninjan@lemmy.mildgrim.com
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    11 months ago

    It does, but the thinking here is that the dasher basically loses money taking no tip orders. Which in my Nordic mind is a fucked up business model. A living wage should be the minimum requirement.

    • Scrubbles@poptalk.scrubbles.tech
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      11 months ago

      Look at the socialist over here guys, over here in America we let our children go without lunch if they can’t afford it. How else will they learn that they need to be a productive member of society?

      • WhatAmLemmy@lemmy.world
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        11 months ago

        Frankly, I wouldn’t want to live under some authoritarian healthcare system that no longer allowed me the freedom to weigh my options between crippling debt and death… Variety is the spice of life!

      • TheLowestStone@lemmy.world
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        11 months ago

        That’s right, and the poor grades and stunted growth they’ll experience as a result of that hunger will build character.

      • WhatAmLemmy@lemmy.world
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        11 months ago

        Frankly, I wouldn’t want to live under some authoritarian healthcare system that no longer allowed me the freedom to weigh my options between crippling debt and death… Variety is the spice of life!

    • phillaholic@lemm.ee
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      11 months ago

      It’s worse. They aren’t employees. They are independent contractors who in many cases assume all liability and have to pay their own payroll taxes. Most aren’t reporting it to their insurance company, much less thinking about retirement and healthcare. It only really works as a temporary side gig.

      • zeluko@kbin.social
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        11 months ago

        Under EU-Law you might not fall under independent contractor because most of the income and how you do your job is dictated by a single company.
        You automatically fall under regulations for employers and get those protections too. Company that try to do this have to tread very carefully not to fall into that.

        • phillaholic@lemm.ee
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          11 months ago

          I was speaking for Americans. Companies like Door Dash are practically experiments in avoiding labor laws .

    • Ignotum@lemmy.world
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      11 months ago

      Get a minimum amount of compensation for doing a job? Do you hear yourself? That’s madness!

    • scarabic@lemmy.world
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      11 months ago

      A fine idea. Sadly, no one in that restaurant is being paid a living wage. It ain’t just the drivers.

  • Sanyanov@lemmy.world
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    11 months ago

    This entire tipping thing is terrible - including for dashers themselves.

    It means dashers income heavily relies on strangers being kind enough to leave some extra.

    It means customers are gonna feel bad for not paying more than their order amount (and they probably will pay the tip)

    It means company can employ slave labor for extremely low pay and still have people willing to do this.

    Tipping benefits only one party - the companies. We need to stop it.

    • adrian783@lemmy.world
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      11 months ago

      correct on all parts, it pits dasher against customers. also these companies are still not profitable. that should tell you something.

      the truth is that the business model just doesn’t work. if you want to pay drivers actual living wages, delivery fees would have to be more than 20 dollars for each order.

    • dangblingus@lemmy.dbzer0.com
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      11 months ago

      Stop patronizing restaurants where they don’t pay their staff a livable wage. Stop using delivery apps that don’t pay their drivers a livable wage.

      This predatory employers are the problem. Stop rewarding them with your business.

      • elephantium@lemmy.world
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        11 months ago

        Stop patronizing restaurants where they don’t pay their staff a livable wage.

        In most parts of the US, that’s all of them. This position is de facto “never eat out or order takeout”. I’m not sure that’s entirely realistic.

        • ArcaneSlime@lemmy.dbzer0.com
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          11 months ago

          So cook, by taking part in the exploitative system, not only are you contributing to it, but by not tipping on top of that the only person you’re hurting is the worker. That worker has never even met the CEO, the CEO doesn’t give two shits that while he got his money the guy on the bottom got stiffed. Yes it’s inconvenient, but if you have grandiose ideas about how the entire system should change, you should take part in said change not by exploiting that worker yourself but by boycotting the whole business; or by ordering, tipping, and trying to poach them for employment at your business; or by opening your own spot and paying fairly to set an example and provide others like you a place to buy guilt free; something other than “fuck you for bringing me food I hope you starve or have to live in a tent, tell your boss to pay you better I’m sure he won’t just find a ‘quieter’ employee like he did to all the others.”

    • bighatchester@lemmy.world
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      11 months ago

      I don’t use door dash much but I’m pretty in Canada at least there is a mandatory tip . At least there is with skip the dishes that’s what I usually use .

      • lud@lemm.ee
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        11 months ago

        If it’s mandatory it’s not a tip, it’s a fee, which is perfectly fine and reasonable for a home delivery service but it’s not a tip.

        • ji17br@lemmy.ml
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          11 months ago

          I agree. But he’s also wrong. Tip is not mandatory. If you want you food in a reasonable time frame however, it’s a good idea.

  • FontMasterFlex@lemmy.world
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    11 months ago

    Stop fucking using these extortion apps. Drive your lazy ass to the shit food station yourself.

    • Asafum@feddit.nl
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      11 months ago

      My friend would order food from a different shop that had delivery instead of walking across the fucking street to the place that quite literally was across the street. I could see it from my bedroom window.

      Some people will do anything to avoid having to go out and while i’m very similar, I think like 3-4 blocks is my limit as far as walking. 5 mins for driving, any more and I’m just ordering something lol

      • ArcaneSlime@lemmy.dbzer0.com
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        11 months ago

        Tbh I’ll order pizza from the good shop 10min away before I order from the shithole 2min away. The difference? “Good food.”

        I always pick up, but still this could be understandable.

    • areyouevenreal@lemm.ee
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      11 months ago

      Why do you just assume everyone can drive? Plenty of people either don’t have a license or don’t have a car.

      • scottywh@lemmy.world
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        11 months ago

        It’s definitely true that ignorant people ignore the fact that people with disabilities exist.

        • oshu@lemmy.world
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          11 months ago

          Where I live every major grocery store provides free assistance to people with disabilites who have trouble to shop.

          Extortion companies like Door Dash are not the solution.

          • areyouevenreal@lemm.ee
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            11 months ago

            You realize a take away is a lot different from shopping for groceries, right? What you have said isn’t relevant and isn’t a solution. There is no perfect solution for people with disabilities under capitalism because capitalism is incompatible with the needs of disabled people. It’s also not just about disabled people. Not everyone can afford, wants, or needs the most dangerous and environmentally destructive form of transportation in common use.

            Edit: also not all disabled people can cook or have the energy to cook. Heck, most non-disabled people like to get delivery once in a while.

            • oshu@lemmy.world
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              11 months ago

              Well no. Where I live nearly all grocery stores sell meal kits, heat and eat food, and hot meals.

              • areyouevenreal@lemm.ee
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                11 months ago

                While that’s great you’re essentially saying disabled people shouldn’t have take out because you don’t like delivery apps. Not everywhere and in all countries are shops going to provide those services.

      • FontMasterFlex@lemmy.world
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        11 months ago

        and yet somehow we’ve survived as a species this long. how in the world did we make it without door dash?

        • areyouevenreal@lemm.ee
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          11 months ago

          That’s not at all a response to what I said. Does it hurt you that much to admit that maybe something you don’t like has a use? Or can you just not live with the idea of not having a car?

                • areyouevenreal@lemm.ee
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                  11 months ago

                  You’re saying this to someone who can actually cook as well. Sometimes you just want delivery. Businesses are even allowed to use their own delivery services with these apps. It allows a standardized way to order food without having to deal with random paper menus and badly designed websites.a

    • oatscoop@midwest.social
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      11 months ago

      I’ve used these apps – when I was quarantining because I had Covid, wasn’t in a state to drive, and needed food.

      I don’t use them anymore, but these types of apps can fill a “need”.

    • Fox@pawb.social
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      11 months ago

      There are times these apps make sense. I crashed my motorcycle doing an ubereats delivery and broke my collarbone, and then used the service myself a bunch of times while healing. Ironic, but that’s life.

      Side note for the people wondering what happens when you don’t tip upfront (on UE at least): Prospective drivers see an offer of $4-6 for a job that will take them 45 minutes and say “fuck that” while they slam the ‘no’ button. This will go on for a while until the system is able to find another order on the way to combine it with, or someone accepts it anyway.

    • ZeroTHM@lemmy.world
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      11 months ago

      Why? Who’s holding a gun to the head of these drivers and forcing them to work for this gig? The onus isn’t on the customers, it’s on the drivers.

      • jasondj@ttrpg.network
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        11 months ago

        My guess is either their landlord, their hospital, their bank, their supermarket, or their college. Not an actual gun, just metaphorical. A lot of drivers are just desperate to make ends meet however they can. There’s a lot of shit to be said about the gig economy, but it does provide flexible schedules, and while some people just want to monetize as much of their time as possible, some people actually need to.

  • Octopus1348@lemy.lol
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    11 months ago

    The purpose of tips has gone away in the US. You are supposed to tip after the delivery for a good service. Now you have to “tip” for a good service.

    • Emerald@lemmy.world
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      11 months ago

      You have to pay their wages instead of the giant company that’s partially doing so already

    • Luckybuck@ttrpg.network
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      11 months ago

      If you have to tip to get someone to provide a service your already paying for then that is a bribe.

      • hglman@lemmy.ml
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        11 months ago

        Yes, vastly underpaid workers are stealing your money.

          • ArcaneSlime@lemmy.dbzer0.com
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            11 months ago

            Yes, and the solution is to pay the business their money but stiff the worker so he quits and the business can extort some other poor sap down on his luck, that’ll teach those rich bastards who never knew the delivery guy existed to begin with! Definitely don’t change your habits and instead cook, pick up, or only order from places that do pay fairly, because that would inconvenience you, and strong opinions are only fun if they burden someone innocent who isn’t you!

              • ArcaneSlime@lemmy.dbzer0.com
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                11 months ago

                I agree, of course if everyone quit like I did because otherwise I couldn’t afford both rent AND food, you wouldn’t be able to order your precious delivery. Thankfully for you there is a never ending supply of poor saps willing to be exploited by the business and you so they just replaced me with some other guy you can stiff and look down upon who gets paid even less base pay than I did! You really helped!

                • samus12345@lemmy.world
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                  11 months ago

                  I really did, if it made even one person get out of being exploited like that. It’s not my responsibility to pay their wages.

  • Leviathan@lemmy.world
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    11 months ago

    I stopped ordering from these apps because I got tired of watching the driver take my food on a tour of my city and having it arrive cold and wrong.

    The last time I went to pick up my food from a restaurant I saw a dasher standing outside a restaurant staring at his phone with food in his hand, I went inside and while I was waiting the dude came back in, dropped the food and asked for another order because the one he took wasn’t tipping.

    Fuck this system and fuck these apps, pick up your own food (if you can).

    • 🇰 🌀 🇱 🇦 🇳 🇦 🇰 ℹ️@yiffit.net
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      11 months ago

      I stopped using them when I stopped being given free delivery because without the discount, a thing that costs about six bucks suddenly balloons to thirty fucking dollars. On top of it taking longer and my food arriving cold.

      • Willy@sh.itjust.works
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        11 months ago

        are you really ordering a six-dollar item to be delivered and expecting it to be reasonable? maybe that’s the issue here. my orders are usually almost $100 and at that point it becomes pretty reasonable. if you live alone its not for you.

          • Willy@sh.itjust.works
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            11 months ago

            Or it’s like very few places have in-house delivery because it’s expensive for them and when they have it its limited. these delivery services are a great option for many people like me. yeah it costs more but when it’s worth it, it’s worth it.

            before them, I had maybe 15 choices of where to get delivery from. now I have hundreds.

    • HereToLurk@lemmy.world
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      11 months ago

      I had a local burger joint call me up to tell me that the our food was currently, and had been with the driver for the past 30 mins. They knew this because the guy decided to have dinner in the parking lot after picking up our order so I really try to avoid now

    • dejected_warp_core@lemmy.world
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      11 months ago

      I’m starting to wonder if all that are symptoms of a company using information technology to it’s most powerful extent.

      Services like Door Dash couldn’t exist at the current scale, speed, and service without the internet and highly capable phones/laptops/whatever in everyone’s home. It enabled this kind of gig economy service to come out of nowhere, build very rapidly, and disrupt the market before the law or even social norms could ever hope to step in. But as a consequence of all that, the owners cannot help themselves, and continue with their “Greed% speed run” of running a company straight to its conclusion. Every mistake, every error, every bad take, it’s all accelerated right alongside the good stuff. It’s like enshittification on amphetamines.

      • EldritchFeminity@lemmy.blahaj.zone
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        11 months ago

        I saw somebody saying how these companies are going to start crashing and burning in the next few years because they’ve never been profitable but the low interest rates have allowed them to keep burning new investors money to fake it until they make it. They’ve been following the greed of infinite profits through infinite growth, but that growth suddenly isn’t infinite anymore, and now they’ll be getting to the find out stage after fucking around for so long.

  • Furbag@lemmy.world
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    11 months ago

    We should really not be normalizing calling money paid in advance to not have your food arrive late/cold a “tip”. It’s extortion.

    Tipping culture in America is fucked beyond belief. Pay everybody a fair wage and let’s get rid of tipping so nobody ever has to deal with this bullshit again.

  • Jo Miran@lemmy.ml
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    11 months ago

    What I do:

    $0 tip

    In the special instructions: “Ring doorbell for cash tip. Do not just leave at door”.

    Traffic in my area is awful so I always tip $20 no matter the order. Sometimes that comes to almost an 80% tip but a) I know it goes to the driver, b) I don’t have to drive in that shitshow, and c) I reward a driver for actually reading the special instructions.

    • SeabassDan@lemmy.world
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      11 months ago

      Is it even convenient at that point? I don’t know if I’d have an extra twenty I can keep tossing out there every time I’m trying to grab a bite.

      • Tarquinn2049@lemmy.world
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        11 months ago

        How convenient should it be?

        How much would you pay a friend you see every couple months that is friends with your other friends to go out and buy fast food for you while you sit at home playing videogames instead?

        What amount of money would make that feel ok to you?

        Assuming it would take more than 2 dollars to feel ok with that, why is it ok to spend less on a stranger doing it? And how much less is ok?

        The “that’s somebody’s job, they signed up for that” mentality that prevents so many people from doing what little they can to make that job suck just a little bit less at often times nearly no cost to themselves, like not clearing their trays/garbage at a fast food place, or leaving all their stuff at their seats in a movie theater… it’s such a pervasive mentality, “I don’t -have- to do it, so why should I?”.

        Do you want to live in a world where people are nice to you, well too bad, cuz they don’t -have- to be. As long as that mentality persists, we can’t have that world. Doing things you don’t -have- to do to make someone else’s life just a little easier, is the foundation of basic kindness.

        • lukewarmtuna@lemmy.world
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          11 months ago

          Maybe I’m wrong. I think you’re misunderstanding the person you’re replying to, and I didn’t not get from them did they find it inconvenient to pay a stranger more money because it’s a stranger, just saying that they find it to be inconvenient to spend an extra $20 on top of the meal anytime they want delivery and it would probably be better off to go pick it up themselves or make food at home which is what I do. Haven’t ordered delivery in months because it’s such a waste of money.

          That person also never said anything about how “that’s somebody’s job and they signed up for it” and that was you that brought that into this mix. I don’t know why you’re getting so offended or pissed off about that comment. They’re just saying that paying an extra $20 for delivery is inconvenient and costly.

          If you are a driver and you make money from doordash or Uber, you might want to consider getting into a different line of work because those companies are just scamming the hell out of you and there’s no need to be so defensive of them.

          • Tarquinn2049@lemmy.world
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            11 months ago

            Hmm, maybe I have to change some wording. That is not at all the tone I was going for, I’m not angry or anything like that. And certainly not trying to direct anything at one specific person, or defend any terrible companies doing the things I specifically am saying shouldn’t feel comfortable. I’ll see what I can do to the post to clear things up some.

            But I do agree that if you wouldn’t make a friend do something, you shouldn’t feel ok making a stranger do it, do it yourself or don’t do it.

            The post is not some line for line rebuttal, it’s more of a loose essay based off a hypothetical posit.

      • Ech@lemm.ee
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        11 months ago

        Then don’t? They’re not saying everyone needs to shell out $20 for every order…

      • ButtCheekOnAStick@lemmy.world
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        11 months ago

        Did you weigh that $20 against all of the effort that you would need to go get your own damn food? You are paying for convenience! If you want a good deal don’t pay someone else to do your work for you.

        • lukewarmtuna@lemmy.world
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          11 months ago

          No way is driving 5 minutes to pick up food in town worth an hour’s wage to me. And on top of saving me fees and tip money for myself I will get my food faster hotter and fresher and it also won’t smell of cigarettes. I do not order delivery at this point. I only pick up or make food at home. Delivery is a waste of money

    • body_by_make@lemmy.dbzer0.com
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      11 months ago

      Dashers can see what you tip on the app on average and nobody will pick up your order unless it’s extremely convenient for them

      • Jo Miran@lemmy.ml
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        11 months ago

        Yep. It is another reason I overtip in cash. If this person is desperate enough to grab a “no tip” order, they probably need the $20 tip on a $36 order more than most.

    • SokathHisEyesOpen@lemmy.ml
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      11 months ago

      Oh, that’s a good way to get them to ring the bell. I tried making them ring the bell other ways, but they never do. Uber Eats has a feature where they need to get a code from you to prove they handed you the food. I had several drivers leave the food at the door and then text me, asking me for the code. Fuck off

    • june@lemmy.world
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      11 months ago

      It’s worth noting that drivers don’t see the note until after they accept the order. There’s a good chance your food takes longer to be picked up because of your $0 tip.

      Better to put the tip in the app, give cash, and then adjust the tip back to $0 after the delivery is made. Just communicate that with the driver to avoid confusion.

  • scarabic@lemmy.world
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    11 months ago

    I used DoorDash today and the add tip screen said that 100% of the tip goes to the driver. I know they got a lot of bad PR for stealing part of the tips some time ago and had to make public statements about improving their policies. Are we saying that even after all that, they’re just outright completely lying?

    • BigBenis@lemmy.world
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      11 months ago

      Before they also said the driver got 100% but behind the scenes they were essentially subtracting that amount from what they were going to pay the driver originally. Thus they could claim the driver got 100% of the tip while still pocketing the value of it.

      • Poik@pawb.social
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        11 months ago

        This is tip culture standard. The company is only required to pay enough such that tips plus pay meet minimum wage. CEO’s should have to work for tips given by their employees in order to earn over minimum wage, change my mind.

    • adrian783@lemmy.world
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      11 months ago

      no that is the truth, what it doesn’t tell you is that the drivers are paid like 2.50 to 3 bucks per delivery. so tips makes up the majority of their earnings at this point.

    • Chainweasel@lemmy.world
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      11 months ago

      I don’t think anyone can outright say that they’re lying with any amount of certainly, but it would be very very far from the first time a company got caught in a scandal then just lied about how they’re going to fix it.

    • buzz86us@lemmy.world
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      11 months ago

      I don’t understand why people want food delivery… It is kinda expensive and I don’t get it unless there is a significant discount.

      • Gutless2615@ttrpg.network
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        11 months ago

        You don’t… understand? That people want food but don’t want to go out? This really isn’t rocket surgery.

        • buzz86us@lemmy.world
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          11 months ago

          It’s expensive… I could just drive the 2 miles or toss something in the air fryer rather than worry of someone messed with my food

          • zeppo@lemmy.world
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            11 months ago

            Some people don’t have cars, are elderly, too young to drive, disabled…

            • stinerman [Ohio]@midwest.social
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              11 months ago

              Some people have a lot of disposable income and don’t care that their $7 meal at Taco Bell costs $17 to get it delivered, too. I think it’s a bit crazy but it’s their money.

            • FontMasterFlex@lemmy.world
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              11 months ago

              and not one of those groups of people should be eating the shit food that gets delivered by these places.

              • Gutless2615@ttrpg.network
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                11 months ago

                This is a very bizarre contrarian hill to die on for you. You know that any restaurant can have delivery right? It’s not all Taco Bell lmao.

          • SoleInvictus@lemmy.world
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            11 months ago

            For example, I literally have COVID right now so I’m stuck at home. I’m running out of food (I got sick on the day I do my weekly shopping) plus I don’t want to cook or drive because I feel like twenty pounds of shit in a ten pound sack. My wife has work, school, and two stupid dogs to care for, so she’s already stretched, plus I don’t want her to push herself harder in case SHE gets sick too. I usually get our own food but I’m happy to pay someone to deliver right now.

      • GaMEChld@lemmy.world
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        11 months ago

        People place different values on time, money, energy, etc. Just because you find it too expensive for the effort, doesn’t mean someone who has more money and less energy would make the same judgement.

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        11 months ago

        In general fast food and restaurant food are overpriced compared to home made food, and the working class often don’t have time between locations during the day. Also, like 40+% of the population in many developed nations are elderly now.

        The reason people splurge on greasy junk food covered in sauce is never because it is a reasonable option, but because it’s an option our monkey brains are willing to make the most sacrifices for.

        Democracy at risk? Earthquake destroying homes? Drought threatening thousands? Sure we could pitch in $5 for that, or instead we could get the Large meal and an extra Fries…

        EDIT: I think my hypothetical was decent and important, but I don’t want anybody to feel ashamed to eat. Enjoying food is necessary for happiness and abstaining from so can be detrimental to mental and physical health.

      • JayJay@lemmy.world
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        11 months ago

        I think its handy when I’m sick. Just last week i got delivery because i felt so shitty i could barely get out of bed.

      • Reddfugee42@lemmy.world
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        11 months ago

        Some people have family and/or work obligations and can’t just fuck off for an hour to get a cheeseburger.

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    11 months ago

    They get 100% of the tip, it’s a legal requirement. The scummy part is the company does this to give you the opportunity NOT to tip, and therefore subsidize the food for shitty people.

    Just in case, the few times I have ordered food, I put a dollar or two tip in the app, and add a note saying I’ll give them a cash tip. Usually I’ll give them a 2-4 Dollars more depending. If you’re using these services you need to tip, that’s how they make their livelyhood and feed their families.

    It’s a scummy business, and you should definitely try to avoid using it unless it’s your only option for some reason. Your order will probably be at least $30, but do you know how much spaghetti you can make with $30??

    • june@lemmy.world
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      11 months ago

      It’s worth noting that drivers don’t see the notes until they accept the order.

      I used to do the same as you until I dashed for a few months to make ends meet.

      I can also tell you that some orders literally cost drivers money to make when the tip is too low. I’ve had countless 25-30 mile round trip orders that paid out $6-7 because the person didn’t tip. I passed on those orders because I would have been paying to deliver them. Drivers need to make about $0.75/mile driven to break even, and most look for $2+\mile. I now look at the distance from the restaurant and tip $2/mile for the one direction. But I’m also in a place where they’re pretty likely to get another order pretty quickly and don’t need to make it a round trip.

      The problem really rests with DoorDash and Uber Eats for not paying enough. They recently dropped the base payout to $2/delivery, which will never not cost the driver money. It’s absurd and incredibly shitty how they choose to offload the responsibility of paying their drivers into the customer.

    • ShunkW@lemmy.world
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      11 months ago

      That is a legal requirement. But myself and others got a settlement from Amazon after they stole our tips for years. I got a check for $790 that they kept from me. I dunno if DD ever got caught doing the same, but businesses do try to get away with this stuff.

      • frogfruit@programming.dev
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        11 months ago

        They used to do that, using the loophole that drivers technically get 100% of the tip because they were subtracting the base pay if the tip covered it. They stopped doing that but now they don’t show the full pay to the driver to discourage ignoring low tip orders, screwing over the good tippers who tipped well for fast service. It doesn’t matter if you tip well anymore because they’re going to bundle your order with low tip orders and force you to wait an hour to get delivery that used to take 20 minutes. It’s why I stopped using door dash.

      • june@lemmy.world
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        11 months ago

        As someone who delivered DoorDash this past year, I can confirm that drivers get 100% of the top. I had a bunch of customers ask me to verify and it was always accurate. I’ve also confirmed with a number of delivery drivers that brought me food.

  • roscoe@startrek.website
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    11 months ago

    All the bullshit with tipping on food delivery apps made me stop using them years ago.

    First I hear the apps are stealing tips. Then they’re not stealing tips anymore. Then maybe they’re stealing some of the tips.

    To try and avoid all that I tried to use cash. The drivers don’t get their base rate reduced and they get the entire, non-reportable cash tip. Then my food started taking twice as long and arriving cold because the drivers thought I was stiffing them.

    My theory is the apps do this (pre-tipping) on purpose to discourage cash and after-tipping so they can lower what they pay the driver and they’ll still accept the order because they see the higher after tip amount. So now the apps might not be technically stealing tips, but they’re using up front tips to allow them to reduce their shitty base rate for everyone.

    Now if want delivery it’s pizza, Chinese, or one of the few other places with their own drivers. I’ve had this policy for years now and I don’t see myself ever going back unless it’s an emergency.

    Bonus to me: all my takeout/delivery is now 20-30% cheaper. Everyone should really take a look at the inflated prices they’re paying and decide if it’s really worth saving a short drive.

    • COASTER1921@lemmy.ml
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      11 months ago

      Ya I used to always tip cash but stopped all food delivery entirely ~5yr ago. By turning food delivery into a live auction everybody loses except the company running the service. Drivers compete against eachother accepting the absolute lowest fees while customers need to play the game of choosing an appropriate tip for a prompt delivery while also ideally not shorting the employee who ultimately accepts the order. But since to accept the order they need to compete with other drivers it’s naturally going to lead to them accepting lower prices, allowing the delivery company to pocket the difference. Not a good system.

    • dangblingus@lemmy.dbzer0.com
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      11 months ago

      You mean “fuck places where I’ve been socially obligated to pay someone’s wage instead of their employer”

      • samus12345@lemmy.world
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        11 months ago

        Yeah, an actual, genuine TIP where it’s optional for providing good service is fine. The extortion it’s now become is not.

      • SCB@lemmy.world
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        11 months ago

        You literally always pay the wages of the people that work for companies.

        • smotherlove@sh.itjust.works
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          11 months ago

          Usually it’s rolled into the price of the product or service, which clearly nobody has a problem with.

          • SCB@lemmy.world
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            11 months ago

            As is this. I have no idea why people here are convinced tipping is somehow bad for employees and good for employers

            It’s literally the same thing you just are more aware of it.

            • smotherlove@sh.itjust.works
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              11 months ago

              It’s not the same thing. Tipping is a psychological game that pits customers and servers against each other. It’s “how little can I tip before they tamper with my food” versus “how indebted can I make them feel before they reject it and leave without tipping”

              • SCB@lemmy.world
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                11 months ago

                It’s “how little can I tip before they tamper with my food”

                Normal people never, ever think this.

                • smotherlove@sh.itjust.works
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                  11 months ago

                  I didn’t realize you’re the spokesperson for all normies, what an honor. Really though, it is a common sentiment, especially with pre-tipping. When they flip around that iPad and glare at you, there is definitely a sense that the probability of them spitting in your food is not 0% if you hit the no tip button.

                  Baristas post on their social media about giving non-tippers decaf all the time. If that’s what they are willing to share publicly to the entire world, imagine what people are willing to do secretly.

  • Brownian Motion@lemmy.world
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    11 months ago

    For tipping countries like the US, the driver would only get a “has a tip” notification on the order (if they get any information like that at all!) so they can decide. There is no way the driver can see that there is a $40 order with a $4 tip, or a $40 order with a $16 dollar tip. Orders would be ignored all the time, and the service would fail.

    Oh, and if they did get a “has tip” flag for the order, then customers could just game it, by selecting “add tip” and setting it to $0 or $0.10 or something so their order gets that “has tip” flag!!

    Here is AU, there is no tipping, so the drivers get paid like normal people. None of this work for tip bullshit that seems to have survived this long in the US, its incredible that it has gotten this far. Now the US get asked for tips using self-service machines, that is the height of lunacy!

    • LifeInMultipleChoice@lemmy.world
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      11 months ago

      I tried Instacart (United States). It tells you exactly what you will get paid before you accept an order. If the tip was more you will see it. Basically if you order Tylenol and 5 other items it will say the Store Name, 6 items, Total payout. (And distance) When you arrive at the store you get a list of the items, and the isle number/shelf if it is available. You scan each item into the app for it to be accepted, if the item is not the same code, it will make you send a message or alternate possibility to the orderer. And they approve/deny.

      Long story short. You 100% know what you are getting paid before starting so if 1 order for 6 items says you make 20 dollars, and another says you make 6 dollars. The 20 dollar order will be accepted first.

      • chingadera@lemmy.world
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        11 months ago

        All this and these motherfuckers still can’t find basic shit in the store? Instacart is the most expensive and least efficient company I have ever used for product delivery.

        • meowMix2525@lemm.ee
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          11 months ago

          They fucking suck to work for too. The shoppers probably don’t bother to look very hard because of the insane time limits they expect you to meet, just to have you sit in a parking lot for another hour waiting for orders in a supposed “hot spot” at Kroger that regardless is gonna have you drive across town to a fucking nino salvaggio or something you didn’t even know existed in that location.

          • chingadera@lemmy.world
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            11 months ago

            That’s probably it. Still, I can’t justify the insane markups when stores have their own services for pickup/delivery now without them. They rarely get things wrong, and with current food prices, that markup is unjustifiable.

            • meowMix2525@lemm.ee
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              11 months ago

              Yep, that is absolutely fair. The whole service is a scam on every end, no matter how you interact with them.

            • meowMix2525@lemm.ee
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              11 months ago

              Yep, that is absolutely fair. The whole service is a scam on every end, no matter how you interact with them.

    • boatsnhos931@lemmy.world
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      11 months ago

      The order actually does show how much tip comes with it. The system feeds each dasher based on their acceptance rate of orders…so if you accepted an order with a low tip, your position in the queue would be more likely to get the orders with larger tips than someone who turns down orders with smaller tips all the time. Naimsayin?

    • adrian783@lemmy.world
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      11 months ago

      you don’t know what you’re talking about do you. why did you even bother typing all this up if you don’t know shit.

      the drivers are paid more or less constant and they can see the total payout and mileage. an order that doesn’t have tip attached will slowly increase in payout until a driver takes it. so those orders tend to be slow.

      orders do get ignored all the time and people complain about cold food all the time too.