Kept trying for 20mins, decided to be patient and just try again the next day…

  • Cevilia (she/they/…)@lemmy.blahaj.zone
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    6 hours ago

    I experienced something similar with Virgin Media when they were installing my fibre. To check on my installation status, I needed to log in. To log in, I needed my account number. To get my account number, I needed my installation status. The chat person (this was before the era of chat bots) couldn’t understand why this was a problem.

  • tal@lemmy.today
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    6 hours ago

    In general, a lot of services have absurdly tight time requirements on email validation. A lot of users have graymail setups or other things that will delay email, not to mention polling intervals.

    I get expiring temporary credentials in email on the general principle of not leaving credentials lying around, but use 24 hours or something, not minutes. There’s minimal added risk, and it avoids a ton of problems.

  • Snot Flickerman@lemmy.blahaj.zone
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    11 hours ago

    “Damn and blast British Telecom,” shouted Dirk, the words coming easily from force of habit.

    -Douglas Adams, Dirk Gently’s Holistic Detective Agency, 1987

    I’m glad BT is still keeping the tradition of being absolutely rubbish alive.

  • plz1@lemmy.world
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    6 hours ago

    Man, been there. It’s a dichotomy of their provisioning platform being antiquated, but their security requirements not giving a shit about that.

    • brap@lemmy.world
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      10 hours ago

      Their uptime and customer service better be bang on because £75 for 1Gbps/115Mbps with a 1TB cap is expensive.

      Zen, in contrast, offer more for less and were great when it came to leaving too.

      • DeadPixel@lemmy.zip
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        7 hours ago

        £10 more for no cap by the looks of it, & I have been recommended a&a by a mate before, but I’ve used Zen at multiple addresses in the past & they have always been fantastic both in service & their support (but it’s been a couple of years now, hopefully they are still as good).

      • saltesc@lemmy.world
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        10 hours ago

        If there’s a 1TB cap, I don’t even understand the point of needing a 1Gbps connection. I assume their market is just people that want to say they have a 1Gbps connection, but all they do is stream or play the odd game.

    • BlueÆther@no.lastname.nz
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      7 hours ago

      When I lived in the uk I had a passing acquaintance with one of the founders Great team and fantastic ethos back then

    • Viking_Hippie@lemmy.dbzer0.com
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      11 hours ago

      With an incongruous guest appearance by Q.

      Whether the trickster god from Star Trek or the gadget supplier from the James Bond series would depend on their preference as well as availability.

    • fonix232@fedia.io
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      9 hours ago

      I simply cannot support this LGHDTV++ mania the world seems to have.

      Not when much better TVs are available on the market.

  • panda_abyss@lemmy.ca
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    11 hours ago

    Side note: I am angry I can’t log in to my cbc gem account without adding my age and postal code.

    It asks for gender but you can put “prefer not to say”.

    Birthday and postal code are not skippable though.

    • dublet@lemmy.world
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      9 hours ago

      There’s no laws to say it has to be your birthday or postal code.

      • K1A 0A9 for Canada
      • SW1A 1AA for the UK
      • 90210 for the USA
      • 2513 AA for NL