Unfortunately BT’s systems are a hodge podge of different systems written and built over the last 40+ years, in various states of development from brand new, bleeding edge, to abandoned, running on an excel spreadsheet. To say the overall system was “designed” is to misunderstand the size and complexity of BT and its legacy systems. The fact that it works at all is a miracle borne out of the sweat and talent of great engineers hampered by busybody managers.

Finally a Google product I don’t mind then sending to the graveyard.

At its core, the service charge is about driving change in our industry – helping ensure our business can thrive in challenging economic environments and compensating each member of our team in a more equitable way – in a way that uniformly increasing our food prices doesn’t allow for. 

I don’t understand what the difference is between adding the service charge and increasing prices. Literally no justification for this, just a “trust us, bro”.