It’s so clearly not a refusal. It is absolutely not illegal to offer alternatives to cancelling before cancelling. Is it annoying to have to send an extra email to finish cancelling? Mildly sure.
Maybe Katana is somewhere with stronger consumer-protection laws than the USA. It’s not possible to make judgements about legal/illegal without at least knowing the jurisdiction.
We can say for sure that it’s obnoxious and unethical.
It’s so clearly not a refusal. It is absolutely not illegal to offer alternatives to cancelling before cancelling. Is it annoying to have to send an extra email to finish cancelling? Mildly sure.
Maybe Katana is somewhere with stronger consumer-protection laws than the USA. It’s not possible to make judgements about legal/illegal without at least knowing the jurisdiction.
We can say for sure that it’s obnoxious and unethical.
I mean, it’s definitely possible in this case because it’s a gym with locations in the US only.