I think the point is that if one needs to read a thousand pages of documentation before they can start using a new operating system they will just give up regardless of how good it is.

Installing packages is probably one of the first things you’d want to do so there is a lot of value in keeping its design intuitive.

The ‘you can make an alias or script for it’ argument only works if someone already has a working understanding of the underlying mechanisms. Which you can assume it someone gradually gets introduced to a Programme, but not if they are making a big switch like installing a new OS.

https://www.os2.eu/os2borgerpc

I know the Danish OS2 foundation maintains a distro explicitly for Public computers in libraries.