Said it before: no corporation except non-profits focusing on housing should own retail property.

Poor Italians are turning in their graves.

Wait until you hear about pineapple on pizza. Pineapple!

User name checks out for such a confused statement.

CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How’s My Driving responses from customers, and the HMD have to meet a certain level.

This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.

CS agent actions cost the company money? Who cares.

CS agents actions were good for the environment? Who cares.

Speed and High HMD is the only two things on a CS agents mind.