It’s corporate rhetoric.

They define the reality they want their audience (press, investors) to see: No protests, no demands, no conflict with Reddit, just moderators not taking their job seriously while Reddit is taking its communities seriously and reaching out in good faith and with empathy.

Then they go all method actor and assume this reality, and start writing.

There is a rare bug on web Lemmy where it shows you a different post than the one you are in, but with the comments of the one you are in. Maybe some variant of that happened.