I agree with this. Self-hosting requires the user to understand their network, their software, how it all interacts.
If you provide a hardware product and call it a solution, people are going to expect a turn-key solution like a plug-and-play router.
You’re going to end up supporting a bunch of newbies who, by no fault of their own, can’t tell you an error code in the console let alone whatever UI you give them.
I think a better solution would be a course that walks newbies through self hosting.
Their convoluted salary and options package was one of the driving reasons why I declined a job there.