Except, consider that the user just browsed to the vacation page to find that information previously. One click. Easy peasy.
Now they must interact with it by typing commands, like they’re playing an old Infocom game: “ASK PAYROLL BOT FOR AVAILABLE VACATION HOURS.” And sometimes it’s hard for humans to know what to ask and how to ask it. It’s much more user-friendly to just have something to click.
Except, consider that the user just browsed to the vacation page to find that information previously. One click. Easy peasy.
Now they must interact with it by typing commands, like they’re playing an old Infocom game: “ASK PAYROLL BOT FOR AVAILABLE VACATION HOURS.” And sometimes it’s hard for humans to know what to ask and how to ask it. It’s much more user-friendly to just have something to click.