I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

    • GladiusB@lemmy.worldEnglish
      132·
      11 months ago

      No one wants to pay a person. And your business is worth losing. Because their bot fixes 90 percent of their problems. Not justifying. Just mocking their shitty approach.

      • rottingleaf@lemmy.zipEnglish
        3·
        11 months ago

        The bot may transfer it to an operator if you ask it right.

        Or it may not, cause usually in such cases it’s made clear initially that you are writing to a bot, and the purpose of that bot is to give the human a summary of what you want, to make it quicker (for them, not for you).