Lol it’s funny the bank didn’t have a little note in their system saying that particular customer is actually the pope. They don’t have anything to flag VIPs?
It’s because he’s a VIP that they wanted him in person.
Think about.
How do you know that he’s really the pope? It’s a phone call. Maybe he has 28 character long randomized strings for secret questions, but maybe it’s actually his family’s dog’s name. The family dog he uses in a favorite homilies that everyone has heard before, and knows the name of.
Most of Pope Leo’s life is probably among the most researchable in the world right now. Most of the kinds of questions people answer is actually public info if you know where to look.
The answer is you don’t. At least not on the first call in.
Chances are it’s going to get escalated and a more senior team is going to get involved that can verify things and get it done.
But the bank CS rep was in fact protecting him, not screwing him over.
