450 FSFE supporters affected: Payment provider Nexi cancelled us - FSFE
fsfe.org
Our long-term payment provider Nexi has terminated our contract without prior notice. As a result, our supporters’ recurring credit card and direct debit d...

Over the past few months, our former payment provider Nexi S.p.A. (“Nexi”) requested access to private data, which we understood to be specifically the usernames and passwords of our supporters. We have refused this request. All our attempts to clarify Nexi’s request, or to understand how their need for such information was necessary and legal, were met with what we consider to be vague and unsatisfactory explanations relating to a general need for risk analysis.

Subsequently, we found ourselves unable to receive credit card donations through Nexi’s system. In the afternoon of 10 March, we were further informed that our contract had been cancelled a few days prior on 7 March, due to our supposed failure to meet their deadline to fulfil their request. This deadline was not communicated to us beforehand, despite us having been Nexi’s customer for the past 15 years.

This is completely crazy! As 450 supporters are affected, that is a huge amount of donations that were cut off!

  • eleijeep@piefed.socialEnglish
    21·
    6 hours ago

    The decisions that Nexi has made are incomprehensible to us. Over the last months, as part of a security audit that Nexi claimed to be conducting, we have provided them with large amounts of the FSFE’s financial documentation, which even included private information of our executive staff. We have answered all of their questions. But we have to draw a line when private companies like Nexi demand access to the sensitive and private data of our supporters.

    Almost sounds like they’re being socially engineered by an impostor. Bizarre behaviour.

    • Pantherina (he)@feddit.orgOP
      12·
      6 hours ago

      Nexi also wanted to port scan their systems (“for security”) and was blocked from doing that by their firewalls after a while, which they complained about. As if a secure system would allow that

      • redsand@infosec.pub
        5·
        8 minutes ago

        Nexi sounds hackable and flush with money for a scam audit. I sincerity hope no randsomeware befalls them.