There’s a good way to point people to existing documentation without being a jackass.
If someone doesn’t find the wiki article that answers their question because they didn’t know how to ask it with the right keywords, just point them to the wiki article and add any missing context to help the next person out.
A rude “rtfm” response with closing the ticket isn’t helpful.
it’s expected to tell someone to rtfm politely, but it exists for a reason and we must cultivate a culture of rtfm. the community can be there for more specific advice.
And Google sucks more and more every day…
There’s a good way to point people to existing documentation without being a jackass.
If someone doesn’t find the wiki article that answers their question because they didn’t know how to ask it with the right keywords, just point them to the wiki article and add any missing context to help the next person out.
A rude “rtfm” response with closing the ticket isn’t helpful.
it’s expected to tell someone to rtfm politely, but it exists for a reason and we must cultivate a culture of rtfm. the community can be there for more specific advice.