Went to get some laundry services and called the number. I was leery as I am in Toronto area and number was Nova Scotia.
A male sounding person answered and I started posing questions about laundry services they offered. This guy was the politest person I had heard in over a decade. Concise but vague. I thought it was VOIP delay as there was a 3-5 second pause for him to reply but realized that it was too consistent. It was a fucking AI attendant talking at me. I said stick your AI, I will not be using your services and hung up.
Grrrrr me want human.
The things literally constantly provide false information about the products and services they were implemented to represent. I have directly experienced this, as well as heard the same from people I know personally.
This creates an awful situation. If the AI laundromat assistant says “Yes, we offer drycleaning!” I have not actually obtained any information about that question. Maybe they do maybe they don’t. How do I proceed?
If you’ve worked in sales, you’d know that providing false information about goods and services has been standard long before AI.
Haha, I’m not sure “we were going to lie to our customers anyway 🤷♂️” is the best pitch for the pros of AI
It’s not pro AI, just anti-human.
Yup and then they lose business and their reputation tanks if the problem employee is not identified and corrected.
Hey how’s the economy doing now that these business have all rolled out the chatbots btw?
If that were true Tesla would have been out of business years ago.
How has Tesla’s reputation been?
They got away with lying for 10 years without repercussions. The only thing that killed them was Musk going full Nazi.