Its the strangest thing, as it just started recently. I’m honestly not sure if it freezes or my touchpad somehow gets disabled. I’m wondering that because most of the time it happens, my dell xps laptop isn’t under any sort of heavy load. Its strange. Idk know where to start or what commands would help you guys help me?
I’ve spent hours before trying to make sense of logs lol but I just don’t quite understand the info. Its gotta be some sort of conflicting software or something. I’m always trying new things, so I take full blame for this issue most likely lol. Any help is appreciated, thanks.
Try to switch to a TTY using Ctrl+Alt and one of the function keys. If you get a text ogin prompt on a black background, that tells us the system is still responsive. If none of the function keys work, we may be dealing with a full freeze
Nope, Nada. I’ve tried every key combo I could think of, which really isn’t a lot lol but none responded. I used to be able to break the mouse free with I believe ctl + alt + f1 but couldn’t do anything except move it around. Couldn’t click on anything and couldn’t bring up a terminal via CTL alt t. So idk what’s going on smh…I think it could be a multitude of things
Oooooooof. Okay, let’s start from the basics then. System up to date?
Oh yes of course lol. I’m a spazz about updating it. After most changes I make, I do an update
Fair. Do you still have Windows installed somewhere?
Nope, haven’t used windows in a decade. I have a ventoy drive with isos though of course.
But actually, I may have just cracked the case! I have a dell xps 13 9310 laptop. The thing only comes with TWO ports and theyre both usb c… and over the last few years of owning this, these ports have been getting looser, more finicky, and more jacked up. So I believe its some sort of power issue finally catching up.
As a matter of fact, I discovered this right now As I was trying to finaggle the charger into the port, my laptop froze up!!! The cable was plugged in, I got the white light on the front of my laptop, indicating it is charging, although the little charging symbol wasn’t showing up by the battery applet in the sys tray! It was then that I realized it was just frozen again lol smh this is too much
Aha! We’re getting somewhere!
A quick Google shows that OEM kernel 5.6 has been reported to cause some form of freezing issue.
The reason I asked about Windows is because I wanted to rule out a hardware issue. My thinking was if we didn’t see any freezing in Windows, it was a software issue. If we did, it would point to hardware.
Hmm looks like I have kernel 6.1.10 or something? I did hardware scans through some bios tools and it all scanned fine, but I don’t know how accurate those are…
Can you post the output of
uname -a?uname -a 75xx 6.1.0-10-rt-amd64 #1 SMP PREEMPT_RT Debian 6.1.38-2 (2023-07-27) x86_64 GNU/Linux
Gosh idk if that makes sense I’m taking pics of the output on my laptop with my phone and extracting the text, sorry for the ugly format lol
I had this problem with a 1st-gen Ryzen system where the CPU would lock up when it was idle. It turned out to be a bug in the handling of P-states (CPU power states) and the solution was to disable a certain P-state in the BIOS (I forget which).
Later on there was a BIOS update for the motherboard which added a separate option that fixed this issue without having to disable the low power P-states.
These kind of issues can be a real pain to diagnose and your best bet is to search for other people who have had the same problem with the same hardware. There is no way I would have figured out the cause on my own without finding posts elsewhere on the internet about the same issue. Installing any available BIOS updates may be the answer if it’s a known hardware issue.
Yes I think its power related due to the loose and/or possibly damaged USB c ports which are part of the motherboard of course… No cheap fix there. This laptop has been on a slow decline. If I just reinstalled Debian or any other distro, would it fix the issue or is it more likely a system issue that will follow me regardless?
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Ahh I am running Intel drivers
Right in the middle of a freeze right now, but the cursor still moves and the sound went muted. I’m pretty sure I saw errors before regarding pipe wire, pulseaudio, and I think another related program