• vettnerk@lemmy.ml
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      1 year ago

      I used to work with internet service for trains. I remember one support ticket filed by the train conductor:

      “Internet doesn’t work”

      No info regarding area
      No info regarding when
      No info regarding which carriage
      …or even which train.

      Well, I managed to jump through a few hoops, figuring out the schedule for this particular individual, and could deduce which train at least. Nagios reported everything as fine, but sometimes Nagios can lie, so I tracked it down and did the usual diagnostics onboard. Couldn’t find anything wrong.

      I phoned up the guy and it turned out he’d forgotten to enable wifi on his phone.